Business Referrals are the central reason why NRG exists. NRGers actively look for referral opportunities for their fellow members.
Reciprocity. NRGers understand that what goes around comes around and in order to receive referrals they must first give referrals. How can I help you? is always the first thought for NRGers.
Trust is assumed. NRGers begin with the assumption of trust in each other and act with personal trustworthiness.
Commitment. Nothing worthwhile is ever achieved without commitment. NRGers are committed to the success of each week’s meeting and to the total number of referrals passed each week.
Collaboration not competition. NRGers respect the work that all networking groups do in the business community. NRGers creatively explore ways to collaborate with each other for mutual benefit.
Loyalty. Be loyal to the members of your NRG Group. Keep them in mind when you are doing business and look out for them.
Care enough to make a positive difference. Genuine and honest feedback is welcomed by all members.
Acceptance. At NRG we accept and appreciate the differences in others. It is expected that visitors and members will accept and work within the guiding philosophy of NRG.
NRG is a networking business which values powerful relationships as a vehicle to building each member’s business through qualified Referrals and Strategic Alliances.
This sets out the Code of Conduct required of each member.
Structure and Decision-making NRG is a business independently owned and operated by the Director Rosemary Gibbens. It is run as multiple weekly networking groups located in various regions of Queensland. Each group is led by a 3 person executive appointed by the Director. The Ambassador of each group is responsible for the smooth running of the group and is supported in this role by the Assistant Ambassador/s [Statistics and Membership].
The Director is advised by these Executives on the efficient and effective running of the groups and issues requiring resolution, however all decisions made by the Director are final and abiding.
Part of NRG’s successful formula is in the commitment each member makes to its group, which includes attendance at weekly meetings.
✓ If you are not able to attend a NRG meeting a ‘Substitute’ should be invited to represent your business.
✓ This person could be another member of your business or alternatively, another NRG member from anothergroup that meets on a different day.
✓ During your Probation Period (first three months) only 3 absences are acceptable.
✓ During the next nine months membership, a maximum of 5 absences is acceptable.
✓ Longer Medical or ‘Special Leave’ can be granted subject to approval by the Director. Please liaise with your Ambassador should this be required.
As this is a business networking group, smart business dress is required. This may include uniforms if appropriate to your business (including logos on polo shirts).
NRG embraces and accepts all races, sexes and religions as members. All members will be treated with considerationand respect. Innuendos, sexist, racist or religious comments or inappropriate language are unacceptable. There is zerotolerance for verbal or physical abuse between members including the Director.
If a conflict or disagreement arises between members of the group, then the following course of action should occur:
1. Set up a meeting between both members to try and resolve the problem. If it cannot be resolved then please;
2.Contact your Assistant Ambassador Membership and discuss the issue with them, either by phone or face to face,not via email or text. The Membership Ambassador will then set up a meeting with the two parties involved in orderto resolve the conflict. If it cannot be resolved by this method, then the matter will be referred to the Ambassador who will contact Rose Gibbens NRG’s Groups Manager and advise he will advise her of the situation.
3. Rose Gibbens will then contact the two members involved, along with the Assistant Ambassador Membership in order to resolve the issue. If the issue cannot be resolved then one or both member’s NRG Membership may be terminated in writing by the Director. The Director’s decision is final and binding as per the NRG Membership Contract that was signed when you became a member of your NRG Group.
4. This conflict or disagreement should be contained within the Executive of the group. Gossip or discussion with other members within the group is not acceptable. A member’s business can be adversely affected if confidentiality is not maintained. Any gossip should be immediately brought to your Ambassador’s attention.
✓ Guests are able to attend a maximum of 2 meetings. Please invite by emailing them a Free Guest Pass, which they hand to the Assistant Ambassador Membership upon arrival.
✓ Your Guest may present a 1 Minute Business Talk at both meetings.
✓ Guests’ business cards may be handed to attendees but not placed in our members’ box.
✓ NRG members attending a group other than their own are designated as Visitors and give thier 1 Minute Business Talk with the other members of the group.
✓ If you wish to visit another group, please notify their Ambassador a minimum of 24 hrs prior to their meeting.
✓ Visitors can only deliver a business talk if their category is not already represented in that group, however they may pass out business cards.
✓ If your guests category is taken at your group, please contact the Director so she can arrange for a visit to another group that has your visitor’s category available. Rose will then contact your visitor directly to organsie another visit.
Part of the NRG success formula is meeting regularly with other members of your own group and of other NRG groups.
These are designed to deepen your knowledge of each others’ businesses in order to more effectively provide referrals.
✓ A coffee meeting is usually for one hour to enable equal time to discuss each business Clarify at the beginning any commitments which will curtail your time together. If you initiated the coffee meeting then begin by exploring your guest’s business before turning the spotlight on your own.The invitor will naturally pay for the refreshments.
✓ A coffee meeting between members of other NRG groups should be recorded during the weekly meeting on ‘The Coffee Meeting Sheet’ which will be circulated.
Education and Brainstorming
These sessions are another key component of NRG’s success formula. They can be conducted by any members who feel they can help the group to develop themselves or their business. This is an excellent opportunity to demonstrate your knowledge on relevant topics, as our ‘Industry Expert’.
✓ If you would like to offer to present an education or brainstorming session, please complete a “Speakers Information Sheet” and forward to the Ambassador of your group. The group Executive will review all offerings and prepare a calendar of topics.
✓ NRG has purchased a data projector and portable screen for use by members to present their education talk. Please let your executive know if you wish to use this.
✓ You can promote your session by posting it as an event on Facebook and writing a short article for the NRG Groups Facebook page. Please forward this onto the Director.
In the digital age it is acknowledged that electronic media will not only be used during meetings but also for NRG communication and promotion.
✓ Laptops, tablets and mobiles are all acceptable at meetings, however all are to be muted.
✓ Please feel free to use these to take notes and post social media updates promoting elements of the meeting however please refrain from accessing emails or taking calls during the meeting. If you are expecting an important phone call, then please let the Ambassador know prior to the meeting. Then step outside quietly and take your call.
✓ Contribution to the NRG websites and social media sites is encouraged as a method of sharing insights with your fellow members and promoting NRG to others. However postings that reflect negatively on the NRG brand and hence may impact the brand of those businesses associated with NRG are unacceptable.
For clarification on any of the above Code of Conduct, please speak to Rose Gibbens.
Mob: 0478 201 866